Privacy Policy
1. Overview
This Privacy Policy explains how The Agency Costa Blanca North (“we,” “us,” or “our”) collects, uses, and protects your personal data when you visit our website, submit an inquiry, or subscribe to our newsletter, in compliance with the EU General Data Protection Regulation (GDPR) and Spanish data protection law.
2. Information we Collect
We may collect and process the following personal data:
Contact details: name, email address, phone number (from contact/enquiry forms).
Property interest details: information you submit about property preferences or inquiries.
Newsletter data: your email address when you subscribe.
Cookies & analytics: browsing behavior, IP address, and device information collected through Google Analytics and Meta (Facebook/Instagram) tracking pixels.
3. How we use your data
We use personal data for:
Responding to inquiries and providing requested information;
Sending newsletters or property updates (if you’ve opted in);
Improving website performance and user experience;
Complying with legal and regulatory obligations.
We do not sell or share your data with third parties except when necessary to:
Provide requested services (e.g., with your consent to contact a partner agent);
Comply with legal obligations; or
Operate essential third-party tools (e.g., analytics).
4. Legal basis for processing
We process personal data under the following lawful bases:
Consent: when you subscribe to newsletters or agree to cookies.
Contractual necessity: when responding to property inquiries.
Legitimate interest: to improve our services and protect the security of the website.
Legal obligation: where required by law.
5. Cookies and Tracking
We use cookies and similar technologies to analyze traffic and personalize marketing via Google Analytics and Meta (Facebook/Instagram).
You can manage or disable cookies in your browser settings or through our cookie consent banner.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined above or as required by law. You can request deletion of your personal data at any time.
7. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. While we strive to ensure security, no online system is completely secure.
8. Your Rights (GDPR)
Under GDPR, you have the right to:
Access the personal data we hold about you;
Request correction or deletion;
Withdraw consent at any time;
Request data portability;
Lodge a complaint with a supervisory authority (e.g., AEPD in Spain).
9. Third Party Services
Our website may contain links to third-party websites or services. We are not responsible for their content or privacy practices. Please review their policies before providing any personal information.
10. Contact
For questions about these Terms, please contact: alistair.barton@theagencyre.com